Privacy Policy

Who This Policy Covers

This policy explains how Chando Ice handles information from customers who place ice orders in Mutare, join waitlists for other cities, contact us on WhatsApp, or use our website.

Responsible Party

Chando Ice is the responsible party for the personal information collected through this website, the order and waitlist forms, admin tools, and the WhatsApp bot.

Information We Collect

We collect only the information needed to run the ice ordering and waitlist service.

• Order details, including name, phone number, kilograms requested, requested date, pickup status, customer type, and notes.
• Waitlist contact details, including name, phone number, city, estimated kilograms, expected frequency, and customer type.
• WhatsApp messages and message IDs when you use the WhatsApp bot or confirm an order through WhatsApp.
• Admin activity needed to manage orders, such as order status changes.

Why Processing Is Allowed

We process personal information where it is needed to provide the service you request, manage our legitimate business operations, comply with legal duties, protect our rights, or where you have given consent, such as by submitting a form, joining a waitlist, or messaging us on WhatsApp.

How We Use Information

• To receive, confirm, prepare, and manage ice orders.
• To contact customers about pickup, order status, cancellations, or changes.
• To contact customers who asked to be notified about service in another city.
• To send WhatsApp messages that customers request or that relate to an existing order or waitlist signup.
• To protect the service from duplicate submissions, test orders, and operational errors.

WhatsApp Communications

If you message Chando Ice on WhatsApp or use the WhatsApp bot, we may store your phone number, message content, conversation state, and related order or waitlist details. We use this to reply, complete your order, manage repeat orders, send order updates, and notify staff about new orders.

Sharing Information

We do not sell customer information. We may share information only where needed to operate the service.

• WhatsApp and Meta services when messages are sent or received through WhatsApp.
• Staff or business operators who need order details to prepare ice and manage pickup.
• Authorities or advisers if required by law, safety, dispute resolution, or business protection.

How Long We Keep Information

We keep order, waitlist, and WhatsApp records for as long as they are useful for business operations, customer support, reporting, compliance, and resolving customer questions. We may delete or anonymise records when they are no longer needed.

Your Choices

• You can ask what personal information we hold about you.
• You can ask us to correct order or waitlist details that are wrong.
• You can ask to be removed from a waitlist.
• You can object to direct marketing or non-essential promotional messages.
• You can stop WhatsApp bot flows by replying with words such as cancel or stop.
• You can contact us if you want us to review, update, or delete information connected to your phone number.

Security

We use server-side access controls for customer records and keep service keys out of public client code. No online service can promise perfect security, but we aim to limit access to people and systems that need the information to run Chando Ice.

Contact

For privacy questions, order data corrections, or waitlist removal requests, contact Chando Ice using the phone or WhatsApp number shown on the website or in your order conversation.